Case Study 1

A large BPO Major
Assessment of employees leaving the organisation through a structured process of collecting feedback.

Challenges

• Client wanted accurate data on all employees leaving the organisation to facilitate in the creation of a strategic retention plan.



• The survey framework to be customized to include a few organisational culture specific areas.



• Data to be available at all time to the managers for research and analysis.



• Executives leaving the organisation were from various functions and stationed across five different locations.

CAREERSINDIA's Role

• CAREERSINDIA identified the generic and culture specific requirements to create the assessment.



• Agreed with the client on the assessment method, parameters for the individual and the company.



• Carried out the assessment online for all executives leaving the organisation for a period of one year.



• Consolidated monthly, quarterly, half yearly and annual reports submitted to HR Department for follow-up.

Benefits to Client

• Consistent language and vocabulary for attrition analysis within the company as everyone understood the concern areas and areas of development.



• Online Assessment Services could be immediately deployed to cover executives at various locations saving time significantly.



• The entire exercise ended the first stage with crisp plans and actions aiding follow-up.